Terms & Conditions

By using our window cleaning service, you are agreeing to the terms and conditions listed below:

OUR PRICE PROMISE: To make a claim against our price promise the competitor company must offer exactly the same level of service & cleaning as we do, as detailed on all our published marketing media ( website, videos & documents) If their published service & cleaning standards don’t match our published standards we reserve the right to withdraw our best price promise.

ZERO INTERNAL WINDOW CLEANING: We do not offer internal window cleaning because it poses greater risk than exterior work and many of our team are not proficient enough at it to meet the standards we require, and make it cost effective. We would rather concentrate on what we are good at and maintain our reputation. We hope you understand this policy.

CLEANING FREQUENCY: We provide a regular cleaning cycle offering a 4-week clean and an 8 week clean at our regular clean price. Any cleaning frequency longer than 8 weeks will be subject to our premium pricing of a 50% surcharge because they take longer.

MONEY BACK GUARANTEE: Every job we do is protected by our full money back guarantee. So, if you’re unhappy with any aspect of our work please call/message us within 48 hours of your clean. Our guarantee will not be valid outside this period because environmental factors may affect the windows which is beyond our control. You will only be entitled to your money back providing you have given us the opportunity to rectify any issues first. If after a reclean, visit you are still unhappy, you won’t be charged.

VELUX WINDOWS NOT GUARANTEED: Velux windows will not be covered under our guarantee because they are generally very high making them difficult to reach/see and get the required leverage on the pole to get them spotless. We will always clean them as thoroughly as possible, but it can take several cleans to get them to the same standard as the rest of the windows, so we respectfully ask for your understanding on this matter. This means we reserve the right to not make return visits to re-clean velux windows if they aren’t perfect on a first clean.

MAKING ACCESS AVAILABLE FOR US: We will always send you a text notification letting you know exactly when we will be coming to clean your windows the day before every clean. Therefore, if you haven’t left the back gate or garage door open for us or haven’t sent us a message advising of an issue the day before your clean date, and we aren’t able to access the back of your property we reserve the right to charge you 75% of your regular clean price or £20 minimum charge, whichever is greater at our discretion. We will always try and access the back over locked gates if safely possible.

FRONT ONLY CLEANS: If we can’t access the back of the property as per the terms above and we only clean the front of the property you will be charged at our absolute minimum charge of £20 or 75% of the value of the job, whichever is greater at our discretion.

CANCELLING THE SERVICE ON THE DAY OF CLEAN: We have gone to great lengths to offer a very reliable and professional service for you and appreciate reliability from our customers too. We are very busy and have limited working capacity on every worksheet. It isn’t possible for us to book more work in on the day of your clean if we are given late cancellation notice, therefore should you cancel on the day of the clean on the door without messaging us first, we reserve the right to charge you the full price of your clean.

OPEN WINDOWS: If windows are left open and you are out, we will always try and push them shut. If this is not possible, we will clean them as best as possible being careful of not getting water through the open area. In these cases, we cannot guarantee the results on these windows for obvious reasons.

SCRATCHED GLASS & LIABILITY DISCLAIMER:
1. We use only professional water-fed pole systems and soft, non-abrasive brushes specifically designed for window cleaning. Our equipment contains no metal parts, razor blades, scrapers, or abrasive materials that are capable of scratching glass under normal professional use.
2. Glass surfaces frequently contain pre-existing scratches, micro-scratches, manufacturing imperfections, fabrication debris marks, or other defects that are not visible (or are only faintly visible) when the glass is dirty. Professional cleaning removes surface dirt and can make these pre-existing marks more noticeable, particularly in direct sunlight or at certain angles. Such marks are not caused by our cleaning process.
3. By accepting our services you acknowledge and agree that:
• Any scratches, marks, or imperfections discovered or claimed after cleaning are deemed pre-existing unless you can prove, with clear evidence, that they were caused by our negligence or wilful misconduct.
• We are not liable for, and will not pay for the repair, replacement, or polishing of, any glass that shows scratches after our service.
• You release and hold us (including our employees, agents, and subcontractors) harmless from any claim, cost, or demand arising from scratched or marked glass, except where damage is proven to result solely from our negligence or wilful misconduct.
4. If you believe our equipment has scratched your glass, you must notify us in writing within 24 hours of the service. We will then attend with the same type of professional water-fed pole brush used on the job and invite you to attempt to scratch the glass with it under controlled conditions. If the brush is capable of causing the claimed damage, we will accept responsibility and arrange appropriate remedy. If it is not, the claim will be rejected.
5. This clause forms an essential part of our contract. If you do not accept these terms, you must not proceed with the booking or allow the work to commence.

TERMINATING OUR SERVICES: You haver the right to cancel our service anytime you like by text message, WhatsApp or calling us on 0800 612 4590. Your GOCARDLESS direct debit will be automatically cancelled once we have been informed of your cancellation.

ADDITIONAL SERVICES: Our window cleaning service offers many extras as detailed on your written quote. However, your quoted price does not include conservatory roofs, facias, soffits or guttering, solar panels or any other outbuildings unless specified in writing. All these services can be provided and are subject to a separate quote.